Incivility is defined as "Low-intensity deviant behavior with ambiguous intent to harm the target".
Research shows Incivility has become a top pain point in the workplace. It is costing organizations in terms of productivity, employee engagement, and customer experience. The impact on the bottom line is very significant.
The good news is there are solutions to restore civility through constructive leadership that fosters a productive and engaging climate, which in turn, attracts the customers and the bigger community as a whole. Download the industry paper compliments of inviteCHANGE, a leading provider of coaching solutions for organizations and individuals.
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