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Customer Corner - BRAC

We are thrilled to launch a new partnership with BRAC, the largest global non-profit to teach Generative Wholeness as their way of relating with their teams. This November, our CEO Janet M. Harvey and Generative Wholeness Practitioner Sharmin Banu, PCC delivered an in-person and hybrid session with their top leadership teams in Dhaka, Bangladesh.

Our team member Sharmin Banu says she envisioned this partnership during her trip to her home country, Bangladesh, several years ago. Her intention finally came to fruition through a continued partnership with the BRAC Learning & Development team.

Janet M. Harvey and BRAC quote

BRAC partnered with inviteCHANGE on an initiative to build and sustain a Coaching Culture. We define a coaching culture as a culture that creates a safe place for people to experiment and learn - individually and together.

Janet M. Harvey and Sharmin Banu with BRAC

Today’s workforce focuses 80% on operating performance and results vs. 20% on learning and growth. BRAC set out to move that ratio to allow more focus on learning and growth that creates a shift in workplace relationships to progress toward greater equity and non-hierarchical teamwork. Through the understanding that attitude influences behaviors and produces results, the team at BRAC set out on a mindset and skillset evolution. We call this approach a Generative Wholeness approach.

BRAC recognized that the success of producing results and operating with excellence may have a cost in the workforce, in terms of learning, that meets future demands and retaining their top talent. However, when the cost of learning results in 3x efficiency and an improved customer experience, the investment heavily outweighs inaction.

The team saw it was imperative to have an agreed-upon way of conduct. Especially for resolving the way conflict affects morale, attitudes, engagement, and efficiency. All of these factors affect the customer experience and satisfaction. Rather than tolerate conflict and, in doing so, condone incivility in relationships, coaching capability focuses on restoring and strengthening harmony and alignment.

The leadership in the team believes in and enthusiastically models the culture they want to see in their organization, which is imperative to the success of implementing a coaching culture. We collaboratively designed a change pathway that includes benchmarks of progress. As a part of the measurement of success, we looked at how a coaching culture contributes to a generative livelihood and increases reach into marginalized communities.

This incredibly resilient team made the uncomfortable - comfortable with giving and receiving feedback as a part of learning and growing in daily conversations, as well as, more formal performance management. They embody the story of how inviting change inspires and breaks through resistance.

BRAC Learning & Development Team

The overwhelmingly positive response from the participants validated that our approach of Generative Wholeness is applicable and useful for any organization, be it a manufacturing company in the US or a grassroots-level NGO empowering the marginalized population in rural Bangladesh.

Here's what the team had to say about the delivery experience:

"People who can forgive themselves are also more forgiving" - my key takeaway from your talk Sharmin Banu, MS, PCC. It's been a pleasure. Looking forward to continuing the learning. Thanks to you and Janet M. Harvey, CEO, MA, MCC, ACS for your time."

"Through relationships/partnerships, sharing my intentions with them and responding to whatever came to me by being present and true to my intention.😊"

"Sharmin Banu, MS, PCC Your ability to manifest your dreams is inspiring, Sharmin. That your dreams are in service to others are a blessing to our planet--Brava! Glad you and Janet M. Harvey, CEO, MA, MCC, ACS brought Generative Wholeness mindset to an entire new enterprise."

Thank you for our continued conversation about your vision and commitment to building leaders at BRAC who embody the legacy you celebrate in this 50th anniversary and the future you are creating with the new core competencies. A successful organization that chooses a path of continuous development becomes a community leader and that most definitively fits the BRAC we have come to know. We appreciate the opportunity to contribute to the successful outcome of your vision.

Janet M. Harvey, MCC

Experienced with individuals at the Board of Directors, “C” Chair, Executive and Senior Management levels, Janet assists executives in adopting effective habits of perception and behavior to lead and accelerate corporate strategies. Typical engagements address executive development in the following areas: articulate and inspire through clarity of vision, enable respectful challenge, debate and catalyze synergy for strategic business choices, risk/reward critical thinking about investments and shareholder value, plan leader succession and architect sustainable cultural/strategic change.
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